logoSaaSBox

Privacy Policy

Last Updated: December 2025

Thank you for visiting SaaSBox ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website, platform, and bug reporting widgets (collectively, the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Service.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

  • Email Address: We collect your email address to create and manage your account, send important service updates, and deliver bug report notifications.
  • Payment Information: We collect payment details to process your subscription payments securely. However, we do not store your full payment information on our servers. Payments are processed by trusted third-party payment processors (Stripe). For more information, please review the Stripe Privacy Policy.
  • Account Information: We collect information related to your account, including organization details, widget configurations, and integration settings.
  • Bug Report Data: When your users submit bug reports through our embedded widgets, we collect and store technical information including user agent data, console logs, network requests, screenshots, and any additional context provided by the user. This data is essential for bug reporting and analytics purposes.

1.2 Non-Personal Data

We use cookies and session storage for authentication purposes to keep you logged in securely. We may also collect non-personal information such as your IP address, browser type, device information, and browsing patterns. This information helps us to enhance your browsing experience, analyze trends, and improve our services.

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

  • To provide and maintain our bug reporting platform and embedded widgets
  • To process your subscription payments and manage your account
  • To send you important information regarding your account, service updates, and bug report notifications
  • To provide customer support and respond to your inquiries
  • To analyze bug reports and provide insights and analytics to help you improve your applications
  • To forward bug reports to your configured integrations (Slack, email)
  • To improve our services, analyze usage patterns, and develop new features
  • To ensure the security and integrity of our platform

3. Data Sharing

We do not share your personal data with any third parties except as required for service provision. We do not sell, trade, or rent your personal information to others. We share data in the following circumstances:

  • Payment Processors: We share payment information with Stripe to process subscription payments.
  • Your Configured Integrations: Bug reports are forwarded to your configured integrations (Slack, email) as per your settings. You control which integrations receive your bug report data.
  • Analytics: We may share aggregated, anonymized data that does not identify you personally for analytics and service improvement purposes.

Third-Party Services: Our Service integrates with third-party services, including payment processors (Stripe) and integration platforms (Slack). When you use our Service, your information may be shared with these third parties as necessary to provide the Service. We are not responsible for the privacy practices, data security, or data handling of these third-party services. You acknowledge and agree that SaaSBox shall not be liable for any issues, breaches, or violations arising from third-party service providers' handling of your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

No Warranty of Security: YOU ACKNOWLEDGE AND AGREE THAT SaaSBox DOES NOT WARRANT OR GUARANTEE THE SECURITY OF YOUR INFORMATION. Despite our security measures, unauthorized access, hacking, data breaches, or other security incidents may occur. You use the Service and transmit information at your own risk. SaaSBox shall not be liable for any loss, damage, or harm resulting from any security breach, unauthorized access, or other security incident, regardless of whether such incident results from our negligence or otherwise.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Rectify inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Object to or restrict the processing of your personal data
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact information provided below.

7. Children's Privacy

SaaSBox is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the email address provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

Compliance Responsibility: You are solely responsible for ensuring that your use of the Service and any data transfers comply with all applicable laws and regulations in your jurisdiction, including but not limited to GDPR, CCPA, and other data protection laws. SaaSBox is not responsible for your compliance with such laws, and you agree to indemnify and hold SaaSBox harmless from any claims arising from your failure to comply with applicable data protection laws.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we may notify you via email about significant changes. The "Last Updated" date at the top of this policy indicates when it was last revised.

10. Disclaimers and Limitation of Liability

WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. WE CANNOT GUARANTEE ABSOLUTE SECURITY OF YOUR INFORMATION. YOU ACKNOWLEDGE AND AGREE THAT:

  • Your use of the Service and transmission of information is at your own risk
  • We are not responsible for any unauthorized access to, use of, or disclosure of your information that occurs despite our security measures
  • We are not liable for any loss or damage arising from unauthorized access to your account or data, including but not limited to hacking, data breaches, or security incidents
  • We are not responsible for the security practices of third-party services integrated with our Service, including payment processors and integration platforms
  • We are not liable for any loss, corruption, or deletion of your data, including bug reports, screenshots, or User Content
  • We are not responsible for compliance with privacy laws or regulations in your jurisdiction, and you are solely responsible for ensuring your use of the Service complies with applicable laws

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SaaSBox, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES ARISING FROM OR RELATING TO THIS PRIVACY POLICY OR THE COLLECTION, USE, OR DISCLOSURE OF YOUR INFORMATION, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF SaaSBox HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL SaaSBox's TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THIS PRIVACY POLICY EXCEED THE AMOUNT YOU PAID TO SaaSBox IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

11. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS SaaSBox, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, ACTIONS, LIABILITIES, DAMAGES, LOSSES, COSTS, EXPENSES (INCLUDING REASONABLE ATTORNEY'S FEES), JUDGMENTS, SETTLEMENTS, AND PENALTIES ARISING FROM OR RELATING TO:

  • Your violation of this Privacy Policy or any applicable privacy laws or regulations
  • Your failure to obtain necessary consents for data collection or processing
  • Your use of the Service in violation of applicable data protection laws, including but not limited to GDPR, CCPA, or other privacy regulations
  • Any claims by third parties arising from your use of the Service or your handling of personal information
  • Your failure to properly secure or protect information you collect or process through the Service

This indemnification obligation will survive the termination of your use of the Service.

12. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: hello@iamsanjay.net

Phone: +61 452 590 455

For all other inquiries, please visit our Contact Us page.

By using SaaSBox, you consent to the terms of this Privacy Policy.