logoSaaSBox

Terms of Service

Last Updated: December 2025

Welcome to SaaSBox ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, platform, and bug reporting tools (collectively, the "Service"). Please read these Terms carefully before using our Service.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference into these Terms. If you do not agree to these Terms, you must not use the Service.

2. Description of Service

SaaSBox provides a collection of plug-and-play tools designed to help SaaS developers. Our Service includes:

  • Embeddable bug reporting widgets for your website or application
  • Bug report collection and storage
  • Technical data collection including user agent data, console logs, network requests, and screenshots
  • Bug report analytics and insights
  • Integration with third-party services (Slack, email)
  • Dashboard for viewing and managing bug reports

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, and we shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service or any part thereof.

The Service may rely on third-party services, including but not limited to integration platforms (Slack), email delivery services, and payment processors. We are not responsible for the availability, accuracy, or performance of any third-party services, and we shall not be liable for any issues arising from third-party service failures or interruptions.

3. User Accounts and Registration

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

3.2 Account Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. By creating an account, you represent and warrant that you meet this age requirement.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service in any way that violates applicable laws or regulations
  • Infringe upon the rights of others, including intellectual property rights
  • Transmit any harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to the Service or related systems
  • Interfere with or disrupt the Service or servers connected to the Service
  • Use automated systems to access the Service without our permission
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to send spam, phishing, or other unsolicited communications
  • Collect or harvest information about other users without their consent

5. Payment Terms

5.1 Subscription Fees

Access to certain features of the Service requires a paid subscription. Subscription fees are billed in advance on a recurring basis (monthly or annually) according to your selected plan. All fees are non-refundable except as required by law or as explicitly stated in these Terms.

5.2 Payment Processing

Payments are processed by third-party payment processors (including Stripe). By providing payment information, you agree to the terms and conditions of our payment processors. We do not store your complete payment card information on our servers.

5.3 Price Changes

We reserve the right to modify subscription fees at any time. We will provide at least 30 days' notice of any fee increases. Fee changes will apply to your next billing cycle.

5.4 Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to paid features until the end of your billing period.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, and software, is owned by SaaSBox and protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

6.2 Your Content

You retain ownership of any content, data, or materials you upload, create, or transmit through the Service ("User Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your User Content solely for the purpose of providing and improving the Service.

7. User Content and Responsibilities

You are solely responsible for your User Content, including widget configurations, bug reports, and any data you or your users provide. You represent and warrant that:

  • You have all necessary rights to use and share your User Content
  • Your User Content does not violate any laws or third-party rights
  • Your User Content does not contain malicious code or harmful content
  • You will comply with all applicable laws when using the Service
  • You have obtained necessary permissions from your users to collect and transmit bug report data through our widgets

We reserve the right to remove or disable access to any User Content that violates these Terms or is otherwise objectionable, at our sole discretion.

8. Bug Reports and Data Collection

When using our bug reporting widgets, technical data is collected from your users including user agent data, console logs, network requests, screenshots, and other debugging information. You are solely and exclusively responsible for:

  • Informing your users that bug reporting functionality is available and what data will be collected when they submit a bug report
  • Complying with all applicable privacy laws and regulations, including GDPR, CCPA, and other data protection laws
  • Obtaining necessary consents from your users for data collection and transmission to SaaSBox
  • Ensuring your use of the Service complies with your own privacy policy and terms of service
  • Properly handling any personal identifiable information (PII) that may appear in bug reports
  • Configuring the widget appropriately to avoid collecting sensitive or unnecessary data

We retain bug report data according to your plan's retention period. WE ARE NOT RESPONSIBLE FOR YOUR COMPLIANCE WITH PRIVACY REGULATIONS OR ANY OTHER APPLICABLE LAWS IN YOUR JURISDICTION. You acknowledge that SaaSBox provides the Service as a technology platform only and does not provide legal advice. You should consult with legal counsel to ensure your use of the Service complies with all applicable laws.

YOU AGREE TO INDEMNIFY AND HOLD SaaSBox HARMLESS FROM ANY CLAIMS, DAMAGES, PENALTIES, OR LIABILITIES ARISING FROM YOUR FAILURE TO COMPLY WITH ANY APPLICABLE LAWS OR REGULATIONS RELATED TO DATA COLLECTION, PRIVACY, OR DATA PROTECTION.

9. Prohibited Activities

You are expressly prohibited from using the Service to:

  • Engage in fraudulent, deceptive, or illegal activities
  • Harass, threaten, or harm others
  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Transmit viruses, malware, or other harmful code
  • Overload or disrupt our infrastructure
  • Use the Service to compete with us or build a similar service

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion features in the Service.

10.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion.

10.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and User Content, subject to our data retention policies and legal obligations. Sections of these Terms that by their nature should survive termination will survive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that defects will be corrected.

WITHOUT LIMITING THE FOREGOING, SaaSBox EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING:

  • The accuracy, reliability, or completeness of bug reports, collected technical data, or analytics
  • The availability, uptime, or performance of the Service or any third-party services integrated with the Service
  • The security of data transmission or storage, including protection against unauthorized access, hacking, or data breaches
  • The compatibility of our widgets with your website, application, or technical infrastructure
  • The results or outcomes you may achieve through use of the Service
  • The accuracy or reliability of any third-party integration services, payment processors, or other integrated services
  • Compliance with laws, regulations, or industry standards in your jurisdiction

You acknowledge and agree that SaaSBox is not responsible for any decisions made or actions taken based on information provided by the Service, including but not limited to bug reports or analytics data.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SaaSBox, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, RESULTING FROM:

  • Your use or inability to use the Service
  • Any errors, mistakes, or inaccuracies in the Service
  • Any interruption or cessation of transmission to or from the Service
  • Any bugs, viruses, trojan horses, or the like transmitted through the Service
  • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content
  • Bug reports, technical data, or analytics that are inaccurate, incomplete, or inappropriate
  • Loss or corruption of data, including bug reports, screenshots, or User Content
  • Service interruptions, downtime, or technical failures
  • Third-party service failures, including integration platforms, payment processors, or email delivery services
  • Unauthorized access to or use of your account or data
  • Your failure to comply with applicable laws or regulations
  • Any business losses, lost revenue, lost customers, or lost opportunities
  • Any damages resulting from your reliance on the Service

IN NO EVENT SHALL SaaSBox's TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE AMOUNT YOU PAID TO SaaSBox IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER. IF YOU HAVE NOT PAID SaaSBox ANY AMOUNTS, SaaSBox's TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100). DOLLARS ($100).

THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF SaaSBox HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such jurisdictions, SaaSBox's liability shall be limited to the maximum extent permitted by law.

13. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS SaaSBox, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, ACTIONS, LIABILITIES, DAMAGES, LOSSES, COSTS, EXPENSES (INCLUDING REASONABLE ATTORNEY'S FEES), JUDGMENTS, SETTLEMENTS, AND PENALTIES OF ANY KIND OR NATURE ARISING FROM OR RELATING TO:

  • Your use or misuse of the Service
  • Your violation of these Terms or any applicable laws or regulations
  • Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
  • Your User Content, including but not limited to widget configurations, bug reports, and any data you or your users provide
  • Your failure to obtain necessary consents for data collection from your users
  • Your use of the Service in violation of any applicable laws, including but not limited to data protection and privacy laws
  • Any claims by third parties arising from your use of the Service, including claims from your users or data subjects
  • Your breach of any representations or warranties made in these Terms
  • Any disputes between you and third parties related to your use of the Service
  • Your failure to properly configure, monitor, or use the bug reporting widgets
  • Any harm, damage, or loss caused to third parties as a result of your use of the Service

This indemnification obligation will survive the termination of these Terms and your use of the Service. SaaSBox reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with SaaSBox's defense of such claims. You agree not to settle any matter subject to indemnification without SaaSBox's prior written consent.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration or in the courts of Australia, as applicable.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. No Warranty of Results

SaaSBox MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE RESULTS YOU MAY ACHIEVE THROUGH USE OF THE SERVICE. You acknowledge that:

  • The Service is a technology platform, and SaaSBox does not guarantee any specific outcomes, bug detection rates, or performance metrics
  • Bug reports and collected technical data may contain errors, inaccuracies, or incomplete information
  • The Service may not be suitable for your specific use case or business needs
  • You are solely responsible for evaluating whether the Service meets your requirements
  • The widgets may not be compatible with all websites, applications, or technical environments

You use the Service at your own risk, and SaaSBox shall not be liable for any failure to achieve desired results or outcomes.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SaaSBox regarding the Service and supersede all prior agreements and understandings.

19. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: hello@iamsanjay.net

Phone: +61 452 590 455

For all other inquiries, please visit our Contact Us page.

By using SaaSBox, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.